1. Who We Are
eSIMTweaks is operated by:
General email: contact@esimtweaks.com
Privacy email: privacy@esimtweaks.com
For applicable data-protection laws, the entity named above is the controller of personal information collected directly through eSIMTweaks.
2. Scope of This Policy
This policy applies to personal information collected through:
- eSIMTweaks.com
- Our contact forms
- Newsletter subscription forms
- Website tools
- Comments or feedback features
- Direct email communication
- Cookies and similar technologies
- Affiliate-link interactions
- Business and partnership enquiries
This policy does not govern the independent practices of eSIM providers, mobile carriers, affiliate networks, payment processors, social networks, or other third-party websites.
3. Information We May Collect
Information You Provide
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Company name
- Message content
- Newsletter preferences
- Correction reports
- Partnership information
- Privacy-request details
- Any attachments or information you choose to send
Please do not send us passwords, eSIM QR codes, payment-card details, passport copies, or unnecessary sensitive information.
Information Collected Automatically
When you use the website, we or our service providers may automatically collect:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate geographic region
- Referring page
- Pages viewed
- Links clicked
- Date and time of access
- Session duration
- Error and security logs
- Cookie identifiers
- Consent preferences
- Affiliate click identifiers
Approximate geographic information is normally derived from an IP address. We do not need your precise GPS location to operate the website.
Information From Partners
Affiliate networks and eSIM providers may provide limited reporting information when a visitor clicks an affiliate link or completes a qualifying action.
This may include:
- Pseudonymous click identifiers
- Referral source
- Transaction date
- Product category
- Order value
- Commission status
- Country or region
- Whether a purchase was approved, cancelled, or refunded
We do not normally receive your full payment-card information from an eSIM provider.
4. How We Use Personal Information
We may use personal information to:
- Operate and secure the website
- Respond to questions and feedback
- Investigate corrections
- Manage newsletter subscriptions
- Send requested communications
- Improve website performance and content
- Understand how visitors use the site
- Measure affiliate referrals
- Detect abuse, fraud, and technical problems
- Manage provider and business relationships
- Process privacy requests
- Maintain legal and accounting records
- Comply with applicable laws
- Establish, exercise, or defend legal claims
We do not use personal information to make decisions that produce legal or similarly significant effects through fully automated processing.
5. Lawful Bases for Processing
Where the EU GDPR, UK GDPR, or similar laws apply, we rely on one or more of the following lawful bases.
Consent
We may rely on consent for:
- Email newsletters
- Optional analytics cookies
- Advertising or marketing cookies
- Other non-essential tracking technologies
You may withdraw consent at any time. Withdrawal does not make earlier processing unlawful.
Legitimate Interests
We may process information where reasonably necessary to:
- Operate and improve the website
- Understand general website usage
- Protect the site from fraud or abuse
- Respond to ordinary enquiries
- Measure affiliate performance
- Keep business records
- Maintain editorial accuracy
We consider the effect on your rights before relying on legitimate interests.
Contract or Pre-Contractual Steps
We may process information when necessary to respond to a business proposal, manage an agreed partnership, or take requested steps before entering a contract.
Legal Obligation
We may process and retain information where required by tax, accounting, regulatory, court, or other legal obligations.
6. Cookies and Similar Technologies
Cookies are small files stored on your browser or device. Similar technologies may include pixels, local storage, tags, and pseudonymous identifiers.
We may use the following categories.
Strictly Necessary Cookies
These cookies support essential website functions such as:
- Security
- Fraud prevention
- Network management
- Saving privacy choices
- Form functionality
- Basic WordPress operation
These cookies generally cannot be disabled through our consent tool because the website may not function correctly without them.
Preference Cookies
These remember choices such as language, display preferences, or previously selected settings.
Analytics Cookies
Analytics technologies help us understand:
- Which pages are visited
- How visitors reach the site
- General device and browser information
- How visitors interact with website features
- Which pages have errors or performance issues
Where required by law, optional analytics technologies are activated only after consent.
Affiliate Attribution Cookies
When you click an affiliate link, eSIMTweaks or an affiliate partner may store a cookie or click identifier.
This allows the provider or affiliate network to recognise that eSIMTweaks referred the visit and to calculate a commission if a qualifying purchase occurs.
Affiliate attribution does not normally increase the price you pay.
Advertising or Marketing Cookies
We may use advertising or remarketing technologies only where they are enabled on the website and permitted by your consent choices.
You can review or change non-essential cookie choices through the website’s Cookie Settings link or consent banner.
You can also block or delete cookies through your browser. Blocking cookies may affect some website features and affiliate attribution.
7. Newsletter Communications
When you subscribe to the eSIMTweaks newsletter, we may use your email address to send:
- eSIM deals
- Coupon updates
- Destination guides
- Provider news
- Website updates
- Related editorial content
You can unsubscribe using the link included in each marketing email.
After unsubscribing, we may retain your email address on a suppression list so we can respect your request and avoid adding you back to marketing communications accidentally.
8. Contact Forms and Emails
When you contact us, we use the information provided to:
- Respond to your enquiry
- Investigate a report
- Handle a privacy request
- Evaluate a partnership
- Keep a record of relevant correspondence
Emails may be processed by hosting, spam-filtering, productivity, or customer-support providers acting on our behalf.
9. Affiliate Links and Purchases
eSIMTweaks contains links to third-party eSIM providers and other services.
When you follow an affiliate link:
- The destination website may collect information independently
- An affiliate network may record the referral
- The provider’s privacy policy and terms apply
- The provider controls checkout, payment, activation, and refunds
- eSIMTweaks may receive a commission if you make a qualifying purchase
We do not control how third-party providers process information after you leave our website.
Review the provider’s privacy policy before submitting personal or payment information.
10. Website Tools
eSIMTweaks may provide tools such as device-compatibility checkers or data-usage calculators.
Unless a tool clearly states otherwise, information entered into these tools is intended to produce an on-screen result and is not used to create a personal customer account.
Technical and usage information may still be collected for security, error detection, analytics, and improvement.
Do not rely solely on a compatibility tool before purchasing. Device support can differ by model number, carrier lock, country of manufacture, and software version.
11. How We Share Information
We may share limited personal information with service providers that help us operate the website, including:
- Website-hosting providers
- Content-delivery and security services
- Email and newsletter platforms
- Analytics providers
- Form and spam-protection providers
- Cloud-storage providers
- IT and website contractors
- Affiliate networks
- Professional advisers
- Regulators, courts, or authorities where legally required
These providers may process information only for the relevant service or according to their own role and legal obligations.
We may also disclose information:
- To protect users, our rights, or website security
- To investigate fraud or abuse
- In connection with a merger, restructuring, financing, or sale of the business
- With your consent or at your direction
12. Sale and Sharing of Personal Information
eSIMTweaks does not sell personal information in exchange for money.
Some privacy laws define “sale” or “sharing” broadly enough to include certain advertising, analytics, or cross-context tracking technologies.
Where such laws apply, you may opt out through our cookie-preference controls or by contacting privacy@esimtweaks.com.
Where legally required and technically supported, we will also process recognised browser-based opt-out signals, such as Global Privacy Control.
13. International Transfers
Our website and service providers may operate in countries other than the country where you live.
As a result, personal information may be processed in jurisdictions with different data-protection laws.
Where required, we use appropriate safeguards for restricted international transfers, such as:
- Adequacy decisions
- Approved contractual protections
- Standard contractual clauses
- UK international data-transfer mechanisms
- Other safeguards permitted by applicable law
14. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Our usual criteria include:
- General enquiries: up to 24 months after the enquiry is resolved
- Correction and editorial records: while relevant to the accuracy and history of published content
- Newsletter subscriptions: until you unsubscribe or the service ends
- Suppression records: as long as needed to respect an unsubscribe request
- Security and technical logs: generally up to 12 months, unless needed to investigate an incident
- Analytics information: according to the configured retention period of the analytics service
- Affiliate and accounting records: for the period required by tax, accounting, fraud-prevention, or contractual obligations
- Privacy-request records: for as long as necessary to demonstrate compliance
We may retain information for longer when necessary for legal claims, fraud prevention, regulatory requirements, or an active investigation.
15. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion
- Restrict certain processing
- Object to certain processing
- Receive portable data
- Withdraw consent
- Opt out of direct marketing
- Opt out of certain sales or sharing
- Request information about data disclosures
- Appeal the refusal of a privacy request
- Lodge a complaint with a data-protection authority
These rights are not absolute. Legal exceptions may apply.
To submit a request, email privacy@esimtweaks.com with the subject line Privacy Request.
Explain what you are requesting and provide enough information for us to locate relevant records. We may ask for reasonable verification to protect your information from unauthorised access.
We will not discriminate against you for exercising a privacy right protected by applicable law.
16. California Privacy Information
Where the California Consumer Privacy Act applies, California residents may have rights to:
- Know the categories and specific pieces of personal information collected
- Know the purposes for which information is used
- Know the categories of sources and recipients
- Request deletion
- Request correction
- Opt out of sale or sharing
- Limit certain uses of sensitive personal information
- Receive equal service and pricing when exercising privacy rights
eSIMTweaks does not intentionally collect sensitive personal information for the purpose of inferring characteristics about visitors.
Requests can be sent to privacy@esimtweaks.com.
An authorised agent may submit a request where permitted by law. We may require proof of authorisation and identity verification.
17. Data Security
We use reasonable administrative, technical, and organisational measures designed to protect personal information.
These may include:
- Access controls
- Software updates
- Secure hosting
- Encryption in transit
- Spam and malware protection
- Backups
- Restricted administrative access
- Security monitoring
No website, transmission method, or storage system is completely secure. We cannot guarantee absolute security.
18. Children’s Privacy
eSIMTweaks is intended for a general travel audience and is not directed to children under 16.
We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information, contact privacy@esimtweaks.com so we can review and delete it where appropriate.
19. Third-Party Websites
Our website contains links to eSIM providers, mobile networks, app stores, social platforms, travel services, and other third-party websites.
We are not responsible for their privacy practices, security, content, prices, or services. Review the privacy policy of each third party before providing information.
20. Changes to This Policy
We may update this Privacy Policy when:
- Website features change
- Service providers change
- Data practices change
- New legal requirements apply
- We improve the clarity of the policy
The updated version will be posted on this page with a revised “Last updated” date.
Material changes may also be highlighted through the website or another appropriate communication method.
21. Contact Us
Questions or requests concerning this Privacy Policy can be sent to:
Privacy email: privacy@esimtweaks.com
General email: contact@esimtweaks.com
Where applicable, you also have the right to complain to the data-protection authority responsible for your country or region.