Need help with an eSIMTweaks page, want to report an expired coupon, or have a business enquiry? Use the appropriate contact details below.
General Questions and Feedback
For general questions, website feedback, and content suggestions:
Email: contact@esimtweaks.com
We aim to respond to genuine enquiries within three business days. More complex testing or correction requests may take longer to investigate.
Report Incorrect Information
Contact us if you notice:
- An expired or invalid coupon
- An incorrect price
- An outdated plan
- A coverage error
- A broken link
- An unsupported device listed as compatible
- A factual error in a review or guide
Include the page URL, the relevant information, and supporting evidence where available.
eSIM Activation, Billing, and Refund Support
eSIMTweaks is an independent comparison and editorial website. We are not a mobile network, eSIM provider, or reseller, and we do not normally process your eSIM purchase.
For help with:
- Missing QR codes
- Activation failures
- Account access
- Refunds
- Unexpected charges
- Remaining data
- Network connectivity
- Top-ups
- Plan cancellation
Contact the eSIM provider from which you purchased the plan. Their name should appear in your order confirmation or payment receipt.
You may still report a recurring provider problem to us. We may use credible reports when updating our content, but we cannot access the provider’s systems or issue a refund on its behalf.
Partnerships and Affiliate Enquiries
Providers, affiliate networks, tourism companies, and technology partners may contact:
Email: partnerships@esimtweaks.com
Please include:
- Company and website
- Countries covered
- Plan types
- Affiliate platform or tracking method
- Proposed commission structure
- Test-credit availability
- Exclusive coupon details
- Media or product information
A partnership does not guarantee positive coverage, a specific rating, or placement in our rankings.
Press and Media
For interviews, data requests, expert comments, or permission to reference our testing:
Email: contact@esimtweaks.com
Subject line: Press enquiry
Please include your publication, deadline, intended topic, and the information required.
Privacy Requests
For requests concerning personal information, cookies, or data-protection rights:
Email: privacy@esimtweaks.com
Use the subject line Privacy Request and explain the right you want to exercise.
We may request reasonable information to verify your identity before acting on a privacy request. Do not email passport copies, payment-card details, passwords, eSIM QR codes, or other unnecessary sensitive information.
Postal Contact
The editorial team may work from multiple locations. Editorial-location references displayed on the website should not be interpreted as separate registered offices.
Security Reports
To report a potential security issue affecting eSIMTweaks:
Email: contact@esimtweaks.com
Subject line: Security report
Please provide enough information for us to investigate responsibly. Do not publicly disclose personal data, credentials, or an actively exploitable vulnerability before we have had a reasonable opportunity to review it.